Privacy Policy
Effective Date: [1 January 2025]
This Privacy Policy describes how Clumia (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from clumia.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
1. Information We Collect
We may collect the following types of information
a. Personal Information
- Name, email address, phone number (including WhatsApp), and shipping address.
- Payment details for cash on delivery (COD) and bank transfers transfers, excluding sensitive information like credit card details (as we do not process card payments)
b. Website Usage Data
- IP address, browser type, and device information.
- Data collected through cookies and similar technologies (see Section 6 for more details).
c. Communication Data
- Messages or inquiries sent to our email (“ support@clumia.com ”) or WhatsApp (+92 3295753860).
2. How We Use Your Information
We use the information collected for the following purposes:
- Order Processing: To process and deliver your orders.
- Customer Support: To address inquiries, complaints, or issues.
- Marketing: To send promotional emails (you may opt-out at any time).
- Analytics: To improve our website and services.
- Legal Compliance: To comply with applicable laws and regulations.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
- Service Providers: Such as shipping partners and payment processors.
- Legal Authorities: If required by law or to protect our legal rights.
4. Data Storage and Security
- Your data is stored securely on our WordPress-powered website.
- We implement encryption and other security measures to protect your personal information.
- We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
5. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience. Cookies help us analyze website traffic, remember your preferences, and improve our services. You can manage your cookie preferences through your browser settings.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your data.
- Correction: Update or correct inaccuracies.
- Deletion: Request deletion of your personal information (subject to legal requirements).
- Marketing Opt-Out: Unsubscribe from promotional emails.
To exercise your rights, please contact us at support@clumia.com or WhatsApp us at +92 3295753860.
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