Terms and Conditions
Effective Date: 01-Jan-2025
This website is operated by Clumia. Throughout the site, the terms “we”, “us” and “our” refer to Clumia. Clumia offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools added to the current store shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on WordPress. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
1. General
- These Terms govern your use of our website and services, including the purchase of products.
- Clumia reserves the right to modify these Terms at any time. Changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated Terms.
2. Eligibility
- You must be at least 18 years old or have parental/guardian consent to use our services.
- By using our services, you confirm that the information you provide is accurate, complete, and up-to-date.
3. Orders and Payments
- Placing an Order
- All orders are subject to availability and acceptance by Clumia.
- You will receive a confirmation email or WhatsApp message after placing an order.
- Payment Methods
- We accept payments via:
- Cash on Delivery (COD)
- Bank Transfers to our MCB bank account. Details will be provided during checkout or upon inquiry.
- For any payment-related queries, contact us at support@clumia.com or WhatsApp us at +92 3295753860.
- Order Cancellations
- Clumia reserves the right to cancel orders within 24 hours for reasons such as:
- Product unavailability.
- Suspected fraudulent activity.
- Incorrect pricing or technical errors.
4. Shipping and Delivery
- We aim to process and ship orders promptly after confirmation.
- Delivery timelines depend on your location and courier services.
- Clumia is not responsible for delays caused by courier services or unforeseen circumstances.
5. Return and Exchange Policy
- Returns are accepted within 7 days of receipt.
- Items must be returned in their original packaging, with tags, and in the same condition as received.
- To initiate a return or exchange, contact us at support@clumia.com or WhatsApp us at +92 3295753860.
- Refunds (if applicable) will be processed after the returned item is received and inspected.
6. Intellectual Property
- All content on the Clumia website, including text, images, logos, and designs, is the property of Clumia and protected by intellectual property laws.
- You may not reproduce, distribute, or use our content without prior written permission.
7. Limitation of Liability
- Clumia is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
- Our liability is limited to the amount you paid for the product.
8. User Conduct
- You agree not to:
- Use the website for unlawful purposes.
- Interfere with the operation of the website.
- Submit false or misleading information.
9. Privacy
- Your use of our services is subject to our Privacy Policy.
- By using our website, you consent to the collection, use, and storage of your personal information as outlined in the Privacy Policy.
10. Governing Law
- These Terms are governed by the laws of Pakistan.
- Any disputes will be resolved in the courts of Pakistan.
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