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Refund Policy
At Clumia, we value your satisfaction and strive to ensure you have the best shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please review the details below to understand the process and conditions:
1. Eligibility for Returns and Exchanges
- Products must be returned within 7 days from the date of delivery.
- Items must be in their original condition, unworn, unwashed, and free from any damage.
- All original tags and packaging must be intact.
- Customized hoodies are not eligible for returns or exchanges, unless they are defective.
2. Size-Related Issues
- If the product does not fit, we will gladly replace it with the correct size (subject to availability).
- In case the desired size is unavailable, you can choose to receive a refund or store credit.
3. Non-Returnable Items
- Any product that shows signs of use, washing, or alteration.
- Items without original tags or packaging.
- Customized products (unless defective).
4. Return and Exchange Process
- Initiate a Request: Contact our customer support team at support@clumia.com or via WhatsApp/call at +92 3295753860 with your order number and reason for return or exchange.
- Approval: Once your request is approved, you will receive a confirmation email with the return shipping address and instructions.
- Shipping: Customers are responsible for return shipping costs unless the product received was defective or incorrect.
- Inspection: Upon receiving the returned product, our quality team will inspect the item to ensure it meets the return criteria.
- Refund or Replacement: If approved, your refund will be processed to your original payment method within 5-7 business days, or we will dispatch the replacement product.
5. Defective or Incorrect Products
- If you receive a defective or incorrect item, please notify us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund, including return shipping costs.
6. Additional Information
- We recommend using a trackable shipping service for returns, as we cannot be responsible for items lost in transit.
- Refunds will be processed for the item cost only; original shipping charges are non-refundable.
For any questions or assistance, please contact us at support@clumia.com or via WhatsApp/call at +92 3295753860 or visit our FAQ page. Your satisfaction is our priority, and we’re here to help!
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